The Community Manager Policy defines the roles, responsibilities, and guidelines for individuals managing and moderating the Sewa Exchange community. This ensures a safe, trustworthy, and well-organized platform experience for all users.

1. Role Overview

Community Managers (CMs) act as moderators, facilitators, and support leaders within the Sewa Exchange platform.

They maintain the quality, safety, and engagement of community interactions.

CMs serve as the primary point of contact for users regarding queries, disputes, or policy clarifications.

2. Responsibilities

a. User Support

Respond to user queries, complaints, and concerns promptly

Guide users on platform policies, wallet usage, and exchange procedures

b. Content Moderation

Monitor listings, posts, and discussions for compliance with platform rules

Remove or flag prohibited, fraudulent, or inappropriate content

c. Trust & Safety Enforcement

Ensure users follow verification processes and maintain account integrity

Detect and report suspicious activity or potential fraud

d. Dispute Resolution Assistance

Assist in resolving exchange disputes fairly and transparently

Escalate unresolved or complex issues to platform administration

e. Community Engagement

Encourage positive participation and collaboration

Share platform updates, new features, and best practices

3. Code of Conduct for Community Managers

Impartiality: Maintain neutrality in disputes and user interactions

Confidentiality: Protect sensitive user data and platform information

Professionalism: Communicate clearly, politely, and respectfully

Responsibility: Ensure all actions align with Sewa Exchange policies.

4. Prohibited Activities

Favoring or discriminating against users

Sharing private user information without consent

Abusing admin privileges for personal gain

Ignoring or neglecting disputes or policy enforcement

5. Reporting & Accountability

CMs must report major incidents, policy violations, or recurring issues to the platform admin

Performance and compliance may be periodically reviewed

Breaches of CM policy can lead to removal from the role

6. Guidelines for Decision-Making

Follow platform policies and guidelines strictly

Document all dispute cases or moderation actions

Communicate clearly to both parties and escalate when needed

7. Policy Updates

Sewa Exchange reserves the right to update this policy at any time

All CMs are expected to follow the latest guidelines

🤝 Purpose of the Community Manager Policy

To maintain a safe, fair, and vibrant community, ensuring user trust and smooth platform operations.