The Dispute Resolution Policy defines the process for resolving conflicts or disagreements between users during exchanges on Sewa Exchange. It ensures that all issues are handled fairly, transparently and efficiently.

 1. Purpose

To provide a structured and fair process for resolving disputes

To maintain trust and safety within the Sewa Exchange community

To protect both parties while facilitating successful exchanges

 2. Types of Disputes

Disputes may arise in the following situations:

Goods/Items: Damaged, missing, or misrepresented items

Services: Incomplete or unsatisfactory service delivery

Wallet/Payment: Incorrect credit deduction, failed transactions, or refund issues

Behavioral: Harassment, abuse, or violation of platform rules

3. How to Raise a Dispute

Navigate to the Help Center or Support Section

Submit a dispute ticket with details including:

Transaction or exchange ID

Description of the issue

Evidence such as photos, messages, or receipts

Await confirmation from the platform that the dispute has been registered

4. Investigation Process

Platform admins or community managers review the case impartially

Evidence from both parties is collected and verified

Communication with users may be required for clarification

Platform may mediate negotiations to reach a mutual resolution

5. Resolution Methods

Resolutions may include:

Full or partial refund via wallet or payment channel

Re-exchange or replacement of goods/services

Warnings or penalties for policy violations

Account suspension or termination in severe cases

6. Timeframe

The platform aims to resolve disputes promptly, typically within a set number of business days

Complex disputes may require additional time for review

7. User Responsibilities During Disputes

Provide accurate and complete information

Respond to platform queries in a timely manner

Avoid taking actions outside the platform that could escalate the issue

8. Platform Authority

The platform has the final authority to make decisions on disputes

Decisions are based on evidence, platform policies, and fairness to all parties

9. Preventive Measures

Always verify the user before exchange

Use platform wallet or secure channels for payments

Keep records of messages, photos, or receipts related to exchanges

🤝 Purpose

The Dispute Resolution Policy ensures fair, transparent, and efficient handling of conflicts, building confidence and trust among users while maintaining the integrity of Sewa Exchange.